Contact us
If you have any questions, comments or suggestions, please feel free to contact us! We will reply to you within 24 business hours.
FYI‑ If you are reaching out regarding an order, please remember to include your order number from nicafly.com to speed up support processing.
Get in touch!
We would love to hear from you. Reach us via:
Email: service@nicafly.com
Phone: +852 9628 7419
Common Order Issues
WHERE IS MY ORDER?
You will receive your package within the estimated delivery window stated according to our shipping method. After you place an order on nicafly.com, we require 5‑10 business days for order processing to verify and prepare your goods. This processing period does not count towards shipping transit time. Please refer to our Shipping Policy page for full delivery‑related details.
WHY HAVEN’T I RECEIVED MY ORDER SHIPMENT EMAIL?
We need 5‑10 business days to process and prepare your order before dispatch. This processing time does not include shipping transit. Please double‑check you are checking the correct email inbox and also look inside your spam or junk mail folder. If you have not received any shipping‑related email 15 days after placing your order, please write to our Customer Service at service@nicafly.com for assistance.
I still haven’t received my package. Where is my order?
Please wait until your estimated delivery date (including both processing and transit time). You can track your parcel once it ships via the tracking link included inside our shipping‑confirmation email. Open that email and click “Track” to view real‑time package status. If your estimated delivery date has passed and you still have not received goods, please contact Customer Service at service@nicafly.com for further investigation.
Tracking shows my package was delivered, but I have not received anything?
Sometimes parcels may be dropped into your mailbox or signed for by neighbors. We recommend checking your mailbox first and confirming with nearby neighbors. You can also contact the shipping carrier directly using your tracking number (found inside your shipping‑confirmation email) together with your ID information. If you are still unable to locate your item, please email our support team: service@nicafly.com.
Why was my package returned back to sender?
Common reasons for returned parcels include:
1) Incorrect or incomplete delivery address
2) Invalid recipient phone number
3) Failed delivery attempts by carrier
Please locate your tracking number in the shipping‑confirmation email and follow‑up with the logistics carrier first. You may also reach our customer support team at service@nicafly.com for extra guidance.
If you want support for order‑related questions or tracking inquiries, kindly wait for at least 5‑10 business days after placing your purchase, as this is our standard internal processing window.
If you would like to request item changes or product swaps, please provide your nicafly.com order number when messaging our support team.
Thank you for shopping with nicafly.com!
Company Entity Information
Hong Kong Bochen Technology Co., Ltd.
Rm 91, 1/F, Block 2, Camelpaint Building
62 Hoi Yuen Road, Kwun Tong
Hong Kong
+852 9628 7419